Orders are dispatched firstly from our Paddington flagship store and head office. If it is not available here in Australia, occasionally your order will be shipped directly from our Indonesian warehouse and factory.


Fella offers complimentary express shipping on orders over $300 AUD (Australia only). This will be automatically applied at checkout.


Fella offers complimentary express shipping on orders over $300 AUD (Australia only). This will be automatically applied at checkout.


If you have placed an order and need to make an amendment to your shipping address, please contact us immediately at We will do our best to ensure your information is updated before your order is dispatched.
If your order has been dispatched, please note that we are unable to make any changes to your shipping address or authorise a redirection.

We kindly ask that someone will be at your nominated address to collect and sign for the shipment. Fella cannot be held liable for any lost or stolen orders:
1. That are not collected by a receiver.
2. If an incorrect address was inputted at the time of making your order and the package is delivered to a wrong location.
3. If the order arrives at a temporary location (hotels, AirBnb, holiday apartments, etc) after you have left the premises.
Further to this, cancellations requests for orders in transit will not be approved.


Delivery times are provided as a guideline only.

If you have purchased in-stock item/s, please allow up to 4 business days for your order to be packed. During sale periods, please allow up to 10 business days packing time, plus additional shipping. Due to a large amount of orders, sale periods can result in longer delivery times.

Delivery to a remote address (outside of major cities) can also result in longer shipping times. Please contact if you find that your order is taking longer than expected.


When it has been packed and ready to be collected, you will receive a shipping confirmation email with your tracking number.

If you have placed an order with multiple items, on occasion, items could be shipped from different warehouses. In which case, you will receive separate shipping emails and tracking numbers from each warehouse. Standard shipping times still apply.


In the rare event that your parcel is deemed lost or missing after an investigation through Australia Post or DHL, we will do our best to replace and resend your order. We are not able to offer refunds on lost orders.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) our Customer Care team will attempt to reach out immediately. Unfortunately the Customer will be liable for the additional costs involved in the re-shipping the order.

If you choose not to accept your order after it has been returned to Fella, you will be issued with a credit note. But the cost of the shipping, customs duties and taxes involved in the redirection of the package back to sender will be deducted from the credit note amount.