Once you have ensured your return meets all the conditions of our return requirements below, please follow the easy returns steps via our RETURNS PORTAL. 

Returns are offered for exchange or store credit note only. Credit notes are valid for 3 years.

Item/s must be returned within fourteen (14) days of delivery. If the return exceeds twenty one (21) days, we unfortunately will not be able to process your exchange, and your order will be shipped back to you at an additional charge.

If you require an urgent exchange or would like to secure your preferred item before it sells out, please follow the steps below.

This option allows us to dispatch your exchange item before we receive your return.

1. Place a new order for the item you would like to secure. 
2. Visit our RETURNS PORTAL and start a return for the original item/s you would like to send back. 
3. When prompted, select return for a CREDIT NOTE. 
4. Email customercare@fellaswim.com, with the subject line URGENT EXCHANGE. Please include both your original order number and your new order number so our Customer Care team can link the two orders.
5. Return your original item(s) to:

FELLA
37 William Street
Paddington NSW 2021
Australia

Your return must be sent back within 14 days of delivery. 
6. Once your return has been recieved and inspected, we will process a refund for the eligible returned items/s back to your original payment method, rather than issuing a credit note. 

FELLA Paddington Store does not offer refunds for change-of-mind purchases. You can exchange or request a store credit within seven (7) days of purchase.

All purchases, excluding Final Sale items, are eligible for return for a credit note or exchange. Returned items must meet the following conditions to be accepted:

• Item/s must be in original condition, with all tags remaining in place, including the hygiene seal.
• Item/s must not have been worn, washed or altered in any way.

We do not allow returns for the following:

• Item/s received without authorisation from our customer care team.
• Item/s purchased on markdown or final sale.
• Item/s that appear worn, smell of perfume, smoke, deodorant, or body odour.
• Item/s that are marked or damaged in any way. That includes fake tan, deodorant and makeup.

FELLA reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by FELLA.

Full-price and pre-order items are eligible for an exchange or store credit. If your original purchase was made using a gift voucher or store credit, your return will be issued as a new voucher.

Customers are responsible for the cost of returning item(s) to FELLA. For full-price exchanges, FELLA will cover the shipping cost of your first exchange back to you.

SALE items may be exchanged for a different size and/or colour, subject to availability. Customers are responsible for all shipping costs associated with the exchange, including return shipping to FELLA and shipping of the replacement item.

FINAL SALE items are not eligible for return, exchange or store credit. Please consider your purchase carefully before placing your order.

FELLA cannot be held responsible in the event of loss, theft or damage during the customer return process. It is the responsibility of the customer to ship their return items back via a reliable, safe and trackable method.

Returns and exchanges are NOT free. The shipping cost of returning any item/s are NOT covered or reimbursed by FELLA. 

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at customercare@fellaswim.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.