Customer Care + Dispatch Manager

Customer Care + Dispatch Manager

Sydney, NSW

Part-Time, 3 days per week

Offering a flexible part-time roster, this role will be responsible for managing all customer care enquiries and fulfilling all online orders. Mondays are mandatory.

As a Customer Care + Dispatch Manager, your tasks will include:

  • Coordinating customer order resolutions via email, phone, social media + live chat
  • Ensuring online orders are fulfilled within 1-2 business days (of order placed)
  • Accuracy and attention to detail – quality control, checking sizes/colours against order list, flagging issues with management
  • Coordinating third party logistics (booking DHL/Australia Post pick ups or physically dropping parcels to the Post Office)
  • Booking consignment notes/shipping labels
  • Coordinate customer returns and exchanges
  • Verification of customer orders and identify fraudulent purchases
  • Provide accurate advice on style fits regarding body shapes and sizing
  • Have extensive knowledge of all products and fit
  • Knowledge of fabric composition and care for garments
  • Communicate and coordinate production, sales, orders and all necessary information to our overseas staff
  • Improving customer service procedures, policies and standards for the organisation
  • Provide feedback on the efficiency of the website and products – to ensure that obsolete and stale stock is sold

You will bring:

  • 2+ years of experience in a similar role, preferably in the retail fashion sector.
  • 2+ years of experience with Shopify systems required.
  • Experience with Unleashed/inventory systems is highly desired.
  • Experience with shipping experience and/or 3PL also highly desired, but not essential.
  • Excellent written and verbal communication skills.
  • Demonstrated experience with MS including strong excel skills.
  • Team player with a positive attitude; self motivated and energetic.
  • Excellent analytical ability; quick learner; organisational skills; proactive. Highly autonomous!
  • Ability to react to change quickly and problem solve on the fly.
  • Excellent time management skills.
  • Knowledge of Microsoft Word, Excel, and Outlook.

      We are only taking local Sydney applications at this time, as this role is on-site and will not be practicable to work remotely. Salary will be negotiated based on experience level. Please send through your CV and cover letter through to the team at paddington@fellaswim.com.

      Apply
      Back

      Contact us about this position