Retail + Online Support

Paddington, NSW

We are seeking an experienced Retail Assistant & Logistics Coordinator to join the FELLA team. This hybrid role spans in-store retail operations, online order support, stock management, and logistics coordination. The ideal candidate will have 2+ years of experience using Shopify and a strong customer-first mindset.

You will be responsible for ensuring an elevated in-store experience, supporting online operations, and helping maintain accurate stock flow between warehouse, store, and online channels.

Key Responsibilities

• Retail & In-Store Duties
• Manage all daily store operations to maximise sales and deliver an exceptional customer experience.
• Oversee the paddington@fellaswim.com inbox — responding to enquiries, forwarding messages when required, and maintaining organised filing.
• Identify opportunities to drive in-store sales, including recommending restocks or new brands/products.
• Receive and process all new stock deliveries; manage unpacking, tagging, and store presentation.
• Execute high-standard visual merchandising aligned with brand guidelines.
• Support customer service across multiple channels including email, phone, live chat, Instagram and Facebook.
• Reorder approved store supplies and maintain administrative support for the wider team.
• Ensure the boutique is always clean, organised, and visually elevated — strong organisational skills are essential.
• Assist with online order fulfilment when retail duties are completed.

Logistics & Inventory Coordination

• Develop and maintain allocation plans based on stock availability and store needs.
• Forecast stock requirements and update plans according to sales trends.
• Ensure balanced inventory in the Sydney store, maintaining key/core items at full size and colour availability.
• Coordinate with warehouse teams to prioritise receiving, production, and shipping tasks.
• Support Customer Care with picking, packing, and dispatching orders.
• Communicate regularly with Marketing regarding inventory issues or low stock levels.
• Produce inventory and logistics reports for senior management as required.