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RETURNS POLICY
A return will be in exchange for store credit note only.
Credit notes are valid for 1 year. Item/s must be returned within 14
days of delivery. If the return exceeds our 14 day policy, we
unfortunately will not be able to process your exchange and your order
will be shipped back to you at an additional charge.
We will only accept the return if the following requirements are met.
- Item/s must be in original condition, with all tags remaining in place, including hygiene seal.
- Undergarments must be worn when trying on items.
- Item/s must not have been worn, washed or altered in any way.
We do not allow returns for the following:
- Customised Items (this includes padding, amended length, custom sizing requested).
- Item/s received without authorisation.
- Item/s purchased on markdown or final sale.
- Item/s received in a condition other than their original condition.
- Item/s without their tags attached.
- Item/s without their hygiene sticker attached.
- Item/s that appear worn, smell of perfume, smoke, deodorant or body odour.
- Item/s that are marked or damaged in any way. That includes fake tan, deodorant and makeup.
Our returns department has the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent back to the customer.
Fella cannot be held responsible in the event of loss, theft or
damage of the parcel, please make sure the customers full identification (full name, address, telephone number) and order number if present on the outside and inside of the package.
DOMESTIC SHIPPING
We offer complimentary express shipping on all domestic orders over $300 AUD.
If you're located in Australia, we offer express shipping $12 AUD
flat rate for orders under $300. Duties and taxes are included.
If you're located in New Zealand, we offer express shipping $30 AUD
flat rate for orders under $300. Customs duties are not included. Please note we cannot ship to a PO BOX.
DHL requires a signature upon delivery. FELLA PTY LTD and DHL are not liable for any lost or stolen packages if you have given authority to leave the package without a signature.
INTERNATIONAL SHIPPING
For all International orders, please use our International site.
